Last updated: March 2026
These terms govern the basis on which Jon Billingsley provides private one-to-one work to clients.
Jon Billingsley provides private, one-to-one sessions to individual clients and senior leaders. Work is offered from the Kent practice, the clinic at 10 Harley Street, London, and online.
By booking a session or programme, you agree to these terms. An initial consultation does not constitute a commitment to proceed, and Jon Billingsley reserves the right to decline to work with any individual where the work is not considered an appropriate fit.
Session times are confirmed at the point of booking. Sessions that start late due to your late arrival will still end at the agreed time.
Programmes consist of a fixed number of sessions over a specified period as agreed at the outset. Unused sessions do not carry over beyond the agreed programme period without prior written agreement.
Fees are as stated at the time of booking. Full payment is required before work commences unless otherwise agreed in writing. Fees are quoted exclusive of VAT. VAT will be added at the prevailing rate where applicable.
Invoices are payable within seven days of issue. Late payment may result in sessions being postponed until the account is settled.
The following notice periods apply:
Jon Billingsley reserves the right to cancel or reschedule a session in exceptional circumstances. In this event, the session will be rescheduled at a mutually convenient time at no additional charge.
The work provided draws on clinical hypnotherapy, NLP, behavioural analysis and psychology-informed methods. It is not a substitute for medical treatment, psychiatric care or crisis intervention. If you are under the care of a medical professional for a related condition, you are encouraged to inform them that you are undertaking this work.
The outcome of any work depends on a range of individual factors. Whilst Jon Billingsley applies significant professional skill and experience to each client engagement, no specific results can be guaranteed. Testimonials reflect individual experiences and are not a guarantee of the same results for all clients.
Any materials or content shared with you in the course of working together remain the intellectual property of Jon Billingsley and may not be reproduced or used commercially without prior written consent.
These terms are governed by and construed in accordance with the laws of England and Wales.
Everything shared in the course of working together is treated as strictly confidential.
The nature of this work requires a level of openness that is only possible when you know with certainty that nothing you say will go further.
Everything you share with Jon Billingsley, whether through the initial enquiry, in consultation, or in sessions, is treated as strictly private and confidential. This includes:
No information about you or your work together will be shared with any third party without your explicit consent.
Confidentiality is maintained absolutely except in the following circumstances, governed by professional and legal obligations:
Wherever possible, this would be discussed with you before any disclosure is made.
In line with professional best practice, Jon Billingsley may discuss aspects of client work with a qualified supervisor. This is done anonymously, with no identifying information shared. Supervision exists to maintain the quality and integrity of the work.
Brief session notes may be kept for professional purposes. These are stored securely, accessible only to Jon Billingsley, and never shared with third parties. You may request to see any notes held about you at any time. All records are handled in accordance with UK GDPR and the Privacy Policy on this website.
It is your responsibility to ensure that your environment for online or telephone sessions is sufficiently private. Jon Billingsley takes all reasonable precautions to ensure that remote sessions are conducted securely.
If something has not met your expectations, please raise it. Every concern will be taken seriously and handled with care.
Jon Billingsley is committed to providing a professional, private and high-quality service. If at any point you feel that this commitment has not been met, you are encouraged to say so. Complaints are taken seriously and handled fairly and promptly.
In the first instance, please raise any concern directly with Jon Billingsley. Many issues can be resolved quickly through a direct conversation.
Email: [email protected]
Please mark your subject line: Confidential — Complaint
All complaints received by email will be acknowledged within three working days and responded to in full within 14 working days.
On receipt of your complaint, Jon Billingsley will acknowledge it in writing within three working days, review the concern fully and fairly, and respond in writing within 14 working days with a proposed resolution. A further conversation can be arranged if the written response does not resolve the matter.
All complaints are handled in strict confidence.
If you remain unsatisfied after the internal complaints process has been completed, you may escalate your complaint to the Complementary Medical Association (CMA), of which Jon Billingsley is a registered member.
The Complementary Medical Association
Website: the-cma.org.uk
The CMA provides an independent complaints and disciplinary process for its members.
All complaints and their outcomes are recorded and retained confidentially for a period of five years, used solely to improve the quality of service and fulfil professional obligations.
billingsley.co.uk · [email protected]
